Refund and Cancellation Policy for Sociomatrix Infocom Pvt Ltd – Mandate Political ERP System
At Sociomatrix Infocom Pvt Ltd, we are committed to providing our customers with top-notch products and services, including our subscription-based Mandate Political ERP System. To ensure transparency and fair treatment for our valued customers, we have established the following refund and cancellation policy:
Refund Policy:
30-Day Satisfaction Guarantee:
We offer a 30-day satisfaction guarantee from the date of subscription activation. If you are not completely satisfied with our Mandate Political ERP System within this period, you are eligible for a full refund.
Refund Eligibility:
To be eligible for a refund, the subscriber must notify Sociomatrix Infocom Pvt Ltd in writing within the 30-day satisfaction guarantee period. Refund requests made after this period will not be considered.
Refund Process:
Refund requests can be submitted to our customer support team via email at [support@sociomatrix.com]. The request should include the subscriber’s name, contact information, subscription details, and a brief explanation of the dissatisfaction.
Processing Time:
Refund requests will be processed within 15 business days of receiving the written request. The refund will be issued to the original payment method used during the subscription purchase.
Cancellation Policy:
Cancellation Request:
Subscribers can request the cancellation of their Mandate Political ERP System subscription at any time. To initiate the cancellation process, subscribers must contact our customer support team via email at [support@sociomatrix.com].
Cancellation Process:
Upon receiving a cancellation request, our customer support team will guide the subscriber through the necessary steps to complete the cancellation process. The cancellation will be effective as of the date the request is received.
Prorated Refunds for Annual Subscriptions:
For subscribers with annual subscriptions, cancellations made before the end of the subscription term will be eligible for a prorated refund based on the remaining unused portion of the subscription.
Termination of Access:
Upon cancellation, the subscriber’s access to the Mandate Political ERP System will be terminated. Sociomatrix Infocom Pvt Ltd will not be responsible for any data loss or inconvenience resulting from the cancellation.
Contact Information:
For any refund or cancellation inquiries, please contact our customer support team at [support@sociomatrix.com].
Sociomatrix Infocom Pvt Ltd reserves the right to update or modify this refund and cancellation policy at its discretion. Subscribers will be notified of any changes in advance. This policy is effective as of 10th Nov 2023